Fees & Frequently Asked Questions

Fees

  • We can direct-bill most major insurance providers. Please inform us if you have extended health coverage through a private insurer, DVA or RCMP. We may be able to bill them directly.

    Initial Visit (60 mins) - $130

    Follow-up Visit (30 mins) - $95

    Extended Follow-up Visit (60 mins) - $130

    Telehealth (30 mins video/phone consultation) - $95

    *Specialist services may cost extra

  • If you qualify for premium assistance under the BC Medical Services plan (MSP), the clinic fees will be as follows as MSP covers part of your fee.

    MSP will cover up to 10 visits per calendar year across Physiotherapy, Chiropractic and RMT. After which you will be charged at our private rate. Call us to find out if you are eligible once you have set up a patient profile.

    Initial Visit (60 mins) - $55

    Follow-up Visit (30 mins) - $35

  • We accept patients with a WSBC claim number and can bill WSBC directly for your visit.

    WSBC requires you to:

    1) Have reported any work-related injury to your employer

    2) To have contacted their service desk (Tel: 1-888-967-5377) to obtain a claim number

    3) Have referral from your GP for physiotherapy.

    Please refer to their website (here) for more information.

  • If you have been involved in a recent motor vehicle accident ICBC will cover the cost of your visit.

    If your accident occurred after June 1st 2021 ICBC will automatically cover you for 25 visits within the first three months of the accident. For accidents occurring prior to this date of more than three months ago, authorisation will be needed from your adjuster for your assessment and subsequent treatment.

    We will require your:

    1) Personal health No.

    2) ICBC Claim No.

    3) Date of motor vehicle accident

    4) Contact information for your ICBC adjuster/team

  • Initial Visit (60 mins) - $130

    Follow-up Visits:

    • 45 mins - $105

    • 60 mins - $130

    • 75 mins - $160

    • 90 mins - $190

    • Relaxation massage (30-90 mins) - $70-150

    • Complete Relaxation Experience (120 mins) - $230

    • Manual Relaxing Lymphatic Drainage (30-90 mins) - $75-170

    • Foot Ritual Treatment (60 mins) - $100

    • European Facial Sculpting (60 mins) - $120

    • Dien Chang (Vietnamese Facial Reflexology) (45 mins) - $80

    • Indian Head Massage (15/30 min add-on) - $20/35

FAQs

  • You do not need a referral from a doctor to attend physiotherapy however, some extended health providers require one for coverage. Check with your extended health plan.

  • Please complete the intake form (including any extended health plan information) that will be emailed to you once you book your first appointment. Please also complete the “Patient-specific Functional Scale” (here) or within the intake form itself.

    When attending for your appointment we recommend wearing comfortable clothes such as shorts, loose pants or strappy tops so that your therapist can see the area they are examining.

  • Yes, we can direct-bill most major insurance providers.

    Except for Relaxation Massage & Spa treatments which are not covered by extended health plans.

  • We offer our services to people who qualify for Medical Service Plan (MSP) support at a discounted rate. MSP will cover $23 of this discounted rate for the first 10 visits each year. Visits with a chiropractor or registered massage therapist also count toward your 10 allotted appointments.

    MSP cannot be used for Relaxation Massage or Spa Treatments.

  • Appointment times may vary depending on need. Your first appointment you can expect to be around 45 to 60 mins. Each subsequent appointment will be between 30 and 40mins unless extended visits are requested.

  • Our preferred method is for you to book online (here). You can also call us on (250)-736-0773. If there is no answer, please leave a message and we will return your call as soon as possible. You can also email us and we can give you a call-back (appointments@innov8physio.ca).

Book Online